Photography
The most important thing when you take photos of your pets is to have patience and a good time. It’s like kids. It does help if you get someone to help. One is in charge of the camera and the other one has treats to get the pet’s attention to help achieve the right composition/pose. It might be helpful to take photos of your pet at a specific time. In the morning when they just woke up, or before feeding time when they do anything for a treat, or when you are outside playing or walking. It’s all about trying to capture your pet’s personality and character.How important is the photo?
Do I need to send more than one shot?
What's the minimum resolution required?
Often when photos are emailed, they are resized by the software. If this is the case, send only a few at a time and try to override the ‘reduce photo size setting’. This should insure we receive the original size photo from the camera.Can I shoot with a smartphone?
How do I get my pet to strike the right pose?
What if I send a bad photo that's poorly composed?
We will advise you based on what’s not right in the first attempt.Will the composition affect the quality of the painting?
How do I get the composition right?
What's the best angle?
What's the best background?
Remember to have contrast between the pet and the background. A dark pet against a dark background is never good. Try to have an even background that makes your pet stand out.What's the best lighting?
Using a flash on the camera affects the appearance of the eyes. Flash also removes information by making things too bright.
Strong sun on your pet is not great either. It can create a big contrast, which is not recommended. Soft natural sunlight is always superior, it adds to the colors and makes the photo more detailed.What about focus?
I would like more than one subject portrayed, can you work from separate photos?
Will my oil painting or pencil drawing be an exact copy of the photo provided?
Painting
When buying online from abroad for your personal use it’s important to check whether you’ll have to pay any tax or duty on top of the purchase price when you receive the goods. Whether or not duty and tax is applicable is dependant on a variety of factors, including item type, value, and the country where it was manufactured. Sellers have no control over this, and as the rules are quite complex, will most often not be able to tell you whether or not duty will apply to the item they are selling. Do you have a return policy?
How long does it take to get the painting?
Will I get to approve the final product?
How will the portrait be mounted?
What are the differences between oils and pencils?
Shipping
Do I have to pay for the postage myself?
Do you have a return policy?
Do I have to pay duty on import at customs?